Returns & Refunds
Our promise: if it isn't fresh, you don't pay for it.
🐟 Seafood freshness guarantee
If any seafood arrives outside our freshness standard, photograph the item, message us on WhatsApp within 24 hours of receipt, and we will replace it on the next run or refund it — your choice.
Order cancellations
You can cancel an order from My orders within 30 minutes of placing it, before we begin packing. After 30 minutes, message us on WhatsApp and we will work with you on a case-by-case basis.
Damaged or wrong items
If something arrives damaged or you received the wrong item, contact us within 48 hours of delivery. Send a photo of the issue and your order ID. We will refund the affected item or send a replacement on the next delivery.
Refund timelines
Refunds for card payments are issued through RBC Plug & Pay and typically take 5–10 business days to appear on your statement. Cash refunds happen on your next order or by store credit, whichever you prefer.
What we cannot return
For health and safety reasons, fully delivered seafood, meats, and produce that have left our cold-chain custody cannot be returned for re-sale. The freshness guarantee above covers issues with quality on arrival.
Need to start a return?
WhatsApp us with your order ID + photos of the issue and we will sort it.